Shipping policy
PROCESSING TIME
Processing time for all orders with embroidered products is currently 1-2 weeks (this does not include holidays or weekends). Please note that orders with multiple products will ship together and may have longer shipping time. Orders are completed in sequence in the order that payment is received and confirmed. Please note that the processing time does not include the shipping time frame. The processing time is the estimated time frame that it will take to make, complete, and prepare your order for shipping. Products may be shipped out sooner than the estimated processing time depending on availability of products and quantity of orders.
SHIPPING TIME
We currently ship worldwide and therefore shipping time will range depending on customer location and shipping option chosen. Please note that you will receive a confirmation shipping email with once your order has shipped. This will be sent to your email that was placed at the time of checkout for your order. If you are still within the processing time frame please rest assured that we are working in sequential order to complete all customer orders and we will have your products shipped out as soon as possible.
SHIPPING FEE
Shipping prices are based on weight, size, and product quantity of the order. Unfortunately, due to being a small business we are unable to lower shipping prices at the moment as they go according to the postal companies fees.
TAX & DUTY FEES & DELAYED DELIVERY
Please note shopNVthreads is not responsible for any custom fees, shipping delays due to customs, or natural weather occurrences. We are not responsible for lost or stolen parcels once delivered to the post office and any postal claims should be made directly to the postal office. You will receive a shipping confirmation email with your tracking information as soon as your order is shipped out.
INCOMPLETE ADDRESS
All package are addressed with the exact address entered by customer at checkout so please ensure that your address is correct. ShopNVthreads will not beheld accountable for any parcels that go missing or that are undeliverable due to wrong address placed by the customer at checkout. If you notice your address is incorrect, missing information, or in need of change please contact us within 48 hours of your purchase. If the postal company flags your address at the time of delivery for being incomplete or invalid we will contact you via email (customer email provided at checkout) and ask for verification of your address.
RETURNED OR UNDELIVERABLE PARCEL
If for any reason your package is undeliverable or returned to us by the postal office due to incorrect address placed by the customer during checkout we will contact you via email to notify you that we have received your package. ShopNVthreads will not be held responsible for paying shipping fees to resend packages, this will be the customers responsibility in order to create a new shipping label with the updated address information.